Welcome to www.surbhijewelry.com/
Welcome to www.surbhijewelry.com/, also referred to as “we, this website, us, our, www.surbhijewelry.com/, and surbhijewelry.com.” Our beautiful collections of silver and Swarovski jewelry are elegant, timeless, and fabulous. Our collection features an eclectic mix of sleek feminine designs with numerous customization options. Each piece is handcrafted and customized to your satisfaction. To learn more about us, please visit our About Us section.

Terms of Use and Sale

This document outlines the terms of use for www.surbhijewelry.com/ and the terms of sale for goods and services procured through this website. It is an electronic record under the Information and Technology Act, 2000 (Act 21 of 2000), and does not require a physical or digital signature. By using this website, you agree to the terms and conditions outlined here. Please check this page regularly for updates.

Access

Access to www.surbhijewelry.com/ is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We are not liable if the website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or the entire website.

Linked Sites

This website may contain links to other websites (“Linked Sites”), which are not operated by www.surbhijewelry.com/. We have no control over the Linked Sites and accept no responsibility for them or any loss or damage arising from their use. Your use of Linked Sites will be subject to their terms of use and service.

Jurisdiction

By using www.surbhijewelry.com/, you agree to submit to the jurisdiction of the courts or tribunals in Kolkata to resolve any disputes related to the usage or access of this website.

Intellectual Property, Software, and Content

All intellectual property rights in the software and content (including photographic images) available on this website are owned by this website or its licensors and are protected by copyright laws and treaties worldwide. You may store, print, and display the content for personal use only. You are not permitted to publish, manipulate, distribute, or reproduce the content in any format without our permission.

Prohibitions

You must not misuse this website. You are prohibited from committing or encouraging criminal offenses, transmitting malicious software, hacking, corrupting data, causing annoyance, infringing on others’ rights, sending unsolicited advertisements, or affecting the website’s functionality. Violations will be reported to law enforcement.

Terms of Sale

By placing an order, you offer to purchase a product subject to the following terms and conditions. All orders are subject to availability and price confirmation.

Eligibility

Use of this website is available only to those legally able to enter into a contract under the Indian Contract Act, 1872. If you are under 18, you may use this website only with the guidance of a parent or guardian.

Contract

When you place an order, you will receive an acknowledgment email confirming receipt. This email does not constitute acceptance of your order. A contract is formed only when we email you confirmation of dispatch.

Pricing and Availability

We strive to ensure all details, descriptions, and prices are accurate. If an error in the price of ordered goods is discovered, we will inform you and offer the option to reconfirm or cancel the order.

Payment

Upon receiving your order, we carry out standard authorization checks on your payment card. Your card will be debited upon authorization. The funds received will be treated as a deposit until the goods are dispatched and a confirmation email is sent.

Shipping and Delivery

Our goods are crafted with extreme precision and labor, typically requiring around 4 to 5 weeks to prepare your order, depending on your purchase. Therefore, we do not guarantee a fixed delivery time as it varies by product. However, you can generally expect your goods to arrive within 5 to 6 weeks of placing your order. Dispatch times may vary based on availability and are subject to delays caused by couriers or unforeseen circumstances (force majeure), for which we are not responsible. The estimated shipping time within India is 3 to 5 days. For this agreement, “shipping” includes all modes of transport, including land and air.

Exchange, Returns, and Refunds

We have a no return, refund, or exchange policy. However, if you receive a damaged item, please notify us immediately upon receipt. We will arrange for its collection and repair. We offer one complimentary repair and polishing service for the 92.5 silver jewellery. Following this, a nominal fee will be applied for any subsequent repair or polishing requests.

Privacy Policy

Information Sharing and Usage

Our website is committed to avoiding spam emails and will not share your information with any third parties except for necessary actions to complete a valid transaction, such as delivery and payment. For delivery, your details (e.g., name, address, mobile number) are shared with the courier company to ensure timely and safe delivery. For payments, encrypted transaction details required to complete the transaction are shared with the payment gateway. We do not store any of your banking details or credit/debit card information. Your login details will be stored in encrypted form on our hosting site (godaddy.com), while your basic details are stored in plain text. We adhere to strict security guidelines to protect your information from unauthorized access.

Communication and Opt-Out

Aside from the necessary sharing mentioned above, we may use your data to contact you but will not forward it to any third party unless required by law (e.g., a police investigation, government inquiry, court order). We may send you emails, newsletters, and communications about new products or services, but you can easily opt out by clicking unsubscribe.

Use of Cookies

Like almost every other website, we store small text files called cookies on your computer to maintain your session with our server, so you do not have to start over each time you visit our site. These files store your recently viewed products and session information, helping us enable certain personalization features such as preference settings and your shopping cart. These files are harmless and cannot interact with your computer or execute on their own. If you choose to delete or block cookies, you will limit our ability to provide you with our best possible services.

Disclaimer of Liability

The material displayed on this website is provided without any guarantees, conditions, or warranties regarding its accuracy. Unless expressly stated otherwise, and to the fullest extent permitted by law, www.surbhijewelry.com and its suppliers, content providers, and advertisers exclude all conditions, warranties, and other terms that might otherwise be implied by Indian law. We are not liable for any damages, including direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procuring substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this website or linked sites and any materials posted on them. This does not affect www.surbhijewelry.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability that cannot be excluded or limited under applicable law.

Linking to This Website

You may link to our home page, provided it is done in a fair and legal way that does not damage our reputation or take advantage of it. You must not establish a link suggesting any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to Ownership of Trademarks, Images of Personalities, and Third-Party Copyright
Except where expressly stated otherwise, all persons (including their names and images), third-party trademarks, and content, services, and/or locations featured on this website are in no way associated, linked, or affiliated with www.surbhijewelry.com, and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Where a trademark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.surbhijewelry.com.

Indemnity

You agree to indemnify, defend, and hold harmless www.surbhijewelry.com, its owners/directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms of Service.

Variation

www.surbhijewelry.com reserves the right, at its absolute discretion, to amend, remove, or vary the products and/or services and/or any page of this website at any time and without notice.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision excluding our liability to you), the enforceability of any other part of the Terms of Service will not be affected, with all other clauses remaining in full force and effect. Where possible, any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid. Alternatively, the clause shall be rectified and interpreted to closely resemble the original meaning, as permitted by law.

Waiver

If you breach these conditions and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.